Refund policy

Our desserts are handmade to order and perishable, so we can’t accept returns. But we want you to love every bite — here’s how we handle changes and problems.

Cancellations & changes

• Cancel or change your order at least 24 hours before your scheduled pickup (or delivery, once available) for a full refund.
• Changes or cancellations within 24 hours may not be possible, since your order may already be in progress.

Problems with your order

• If something is wrong with your order, email info@lamamabakery.com within 24 hours of pickup (or delivery) with your order number and a photo.
• We’ll make it right with a replacement or a refund to your original payment method.

Missed pickups

Orders not picked up by the end of the day after the scheduled pickup are forfeited and are not eligible for a refund.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Questions?

Call or text (317) 314-8077 or email info@lamamabakery.com.